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Photo of Smiling man sitting at the help desk with text, "Sam's Story: Tech Support"

Be My Eyes: Microsoft Tech Support Story

Sam is a tech support agent at the Microsoft Disability Answer Desk, where he answers calls from customers who are blind or have low-vision calling through the...
Headphones resting on an open text book above a Braille Edge refreshable braille display,

The Power of Not Knowing

I was introduced to Braille in elementary school when we knew I had a visual impairment that was impacting my ability to read, but we didn’t have a diagnosis....